FAQ
Q&A regarding configuration and usage
Frequently Asked Questions
Q&A regarding configuration and usage
The Basics
Q. What is Phennec?
A. Phennec is a platform that provides real-time context to AI agents. It connects to and indexes documents and code distributed across platforms such as GitLab, Notion, and Google Drive in real time, and automatically delivers optimal context to MCP-supported platforms like Cursor and Claude through the MCP protocol.
Q. What kind of development teams is it suited for?
A. It is ideal for teams whose documentation and code are spread across multiple platforms and repositories. It is especially effective for the following cases:
- New member onboarding (2–4 weeks → 2–3 days)
- Automatic release note generation (3–5 hours → 15 minutes)
- Root cause investigation for production incidents (several days → several minutes)
- Test case generation (up to 75% reduction in planning effort)
Phennec can be used by teams of any size that want to integrate AI into their development workflow.
Features & Technology
Q. Which platforms are supported?
A. Currently, Phennec supports major MCP clients including Cursor, Claude Desktop, VS Code (GitHub Copilot), and Windsurf. Additional platforms will be added over time.
Q. Can Phennec be accessed in ways other than MCP?
A. At this time, connection via the MCP protocol is recommended. Providing a REST API is still under consideration.
Security & Data
Q. How is submitted data processed and stored?
A. Data retrieved through connectors is vectorized (indexed) and stored in secure storage. Copies of the original data are not retained; only the indexes necessary for search are managed. All data is encrypted, and customer data is never used to train AI models.
Q. Have you obtained compliance certifications such as SOC 2 or GDPR?
A. We are currently preparing for SOC 2 certification. Enterprise-grade security measures, including data encryption, access control, and audit logging, are already implemented. Updates on certification progress will be shared with participants.
Q. Who owns my data? Is export possible?
A. Ownership of your data always remains with you. Phennec creates and maintains indexes required for semantic search but does not claim ownership of the original data. Upon service termination, we guarantee the complete deletion of your data.
Q. Can data be deleted?
A. Yes. Phennec supports deletion of data and resources as needed. Deleted synced data, including documents, chunks, and vector embeddings, is permanently removed and cannot be restored.
Once deletion is complete, a confirmation email is sent containing details about the deleted resources and counts. Please note that certain system logs and internal administrative records may be retained for a limited period in accordance with operational or legal retention policies.
Support
Q. What kind of support is available?
A. Customers are provided with setup guides as well as access to a dedicated support channel. Our team will respond directly to technical issues and integration-related questions.